At Simple Craze, we are dedicated to delivering quality products and providing a seamless shopping experience. We value your trust and support, and we continuously strive to improve our offerings based on your feedback.
We kindly request all customers to carefully review product descriptions, measurements, and the policy outlined below before making a purchase.
We will not refund money.
Eligibility for Replacement
Replacements are only offered if a wrong product has been dispatched. We are unable to offer replacements, exchanges, or refunds for any other reasons. We appreciate your understanding that all sales on our website are final.
How to Request a Replacement
If you’ve received the wrong item, please follow the steps below:
Contact us within 5 days of delivery via Email at customercare@simplecraze.com or WhatsApp at +91 7202091818.
Kindly share the following:
- Clear images of the product showing the issue.
- A mandatory unboxing video that clearly shows the sealed package being opened and the incorrect product received.
This video proof helps us investigate and resolve the issue swiftly. Without it, we regret that we will not be able to process a replacement.
Replacement Process
Once your request is approved:
A reverse pickup will be arranged, which may take 2–3 business days.
It may take an additional 4–6 business days for the product to reach our warehouse.
Upon inspection and approval, we will proceed with shipping the correct item.
Please note that we do not offer refunds under any circumstances.
We genuinely appreciate your support and understanding. If you have any questions or need assistance, please don’t hesitate to reach out to us at customercare@simplecraze.com